Shipping policy

Last Updated: July 2026

Thank you for shopping with Dream in Colours Co. We are committed to delivering your order as quickly and safely as possible.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, promotions, or holidays, processing times may be slightly longer. We appreciate your patience and understanding.

Shipping Times

Estimated delivery times are as follows:

Malaysia

* West Malaysia: 5–10 business days
* East Malaysia: 7–14 business days

International Orders

* Estimated delivery: 10–25 business days, depending on the destination country and customs processing.

Please note that these are estimated delivery times and are not guaranteed.

Shipping Fees

Shipping costs are calculated at checkout based on your delivery location and the shipping method selected.

Any applicable shipping promotions or free shipping offers will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information (where available).

Please allow up to 48 hours for tracking information to become active.

Delays

While we do our best to ensure timely delivery, Dream in Colours Co. is not responsible for delays caused by:

* Courier service disruptions
* Customs clearance
* Weather conditions
* Public holidays
* Incorrect shipping information provided by the customer
* Other circumstances beyond our control

Incorrect Shipping Information

Please ensure that your shipping address is accurate before completing your order.

Dream in Colours Co. is not responsible for packages that are delayed, lost, or returned due to incorrect or incomplete addresses provided by the customer.

If you notice an error in your shipping details, please contact us immediately at dreamincoloursco@gmail.com. We will do our best to assist if your order has not yet been processed.

Multiple Shipments

As some of our products are fulfilled by different trusted suppliers, your order may arrive in separate packages at different times.

There is no additional shipping charge for split shipments unless otherwise stated.

Customs, Duties & Taxes

For international orders, customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country’s customs authorities.

Dream in Colours Co. has no control over these charges and cannot estimate their amount.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost during transit, please contact us within 3 days of the expected delivery date at:

dreamincoloursco@gmail.com

Please include:

* Your order number
* A description of the issue
* Photos (if applicable)

We will work with the shipping carrier and our fulfilment partners to help resolve the issue as quickly as possible.

Contact Us

If you have any questions about your order or this Shipping Policy, please contact us:

Dream in Colours Co.
📧 dreamincoloursco@gmail.com